Guest Service
Everything you need — nothing you don’t
At Monaci delle Terre Nere, hospitality doesn’t begin with paperwork — it begins with eye contact, your name spoken with care, and a glass of wine as someone walks you to your Suite or Villa, sharing what matters along the way. There are no grand promises here, just the quiet certainty of being welcomed from the heart.
The estate is expansive, but getting around is effortless. Golf carts are available 24/7, the paths are walkable and serene, and the surrounding landscape will make you want to slow down — just to take in more of Etna’s beauty.
Everything you truly need is already in the room. Linen sheets, natural bath products, fresh water replenished daily. A Technogym fitness bag for your solo workouts, fresh flowers and seasonal fruit to welcome you, and a high-quality BOSE sound system to set your own rhythm. If you need something, we’ll take care of it. If you don’t, you’ll be left in peace.
Breakfast is served in the Orto dei Monaci or under the Pine Grove, depending on the season.
This isn’t your typical buffet — it’s a table set with the day’s harvest, eggs from our coop, and bread made from flour we mill ourselves. You can taste the difference. Everything is real, everything is fresh — the result of care that begins at dawn.
If you’re craving something more — a private dinner, a personalized Etna tour, a massage in the garden, or a barman in your villa — there’s no rigid menu to choose from. Every service is designed around you, with discretion and intention. This isn’t about flashy luxury — it’s about living well, at your own pace.
Monaci is a "scattered" Relais: lava-stone farmhouses respectfully restored and reimagined as spaces where you can feel truly at ease. Some are steps from the Main House, others are tucked deeper into the estate — but all share the same spirit: to give you privacy without isolation, comfort without formality, and luxury without compromising sustainability. You’re never too far, never too close. You’re exactly where you want to be.
